Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted?

Credit Card: Visa, MasterCard, American Express, & Discover are all accepted and processed securely through Stripe or Paypal. We do not process, handle, nor log any credit card information.

Paypal: We accept payments via Paypal 

What are the delivery charges?

We charge a flat rate fee of $6.95 for all orders shipping in the United States.

Promotional discounts are offered regularly that reduce or negate shipping charges. Look for these promotions on the site home page, in your email, or during checkout.

How long will delivery take?

We work directly with many of our trusted suppliers and do not hold stock. Please allow shipping & processing to take up to two weeks delivery time.

Your order will typically ship via USPS or UPS ground and will arrive in 4-10 business days depending on location.

How secure is shopping in the Online Shop? Is my data protected?

Yes, your data is secure. We use Stripe and Paypal secured payment gateways to process payments. We do not process, handle, nor log any credit card or paypal information.

What exactly happens after ordering?

We will process your order within 24hrs and work directly with our supplier to ship your  product as quickly as possible. 

We will provide order confirmation & receipt of purchase when the order is processed. When your order has shipped, we will provide tracking information as it becomes available.

How do I know what size to order for my dog?

Please view the size charts available for product variations and measure your dog prior to purchasing. 

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